Who we are and the scope of this policy
Reliiife Limited is a company based in Hong Kong. This policy applies to reliiife.com and enquiries sent through this website. For privacy questions, access or correction requests, email sales@reliiife.com or call +852 3422 3561.
Our website links to the Reloopo online store at reloopo.com. That store is a separate website with its own checkout, policies and data practices; this policy does not describe transactions on Reloopo.
Information we collect
When you submit an enquiry, we collect the name, company, country or region, email address and message you enter. A phone number is optional. We also retain the enquiry and related correspondence so our team can follow up and manage the business relationship.
When you use the site, our systems and hosting provider may process technical information such as IP address, browser and device details, requested pages, time of access and security events. The first language shown at the root address is selected from an IP-derived country code when available; other countries and unknown locations default to English. If you explicitly choose a language, a preference cookie remembers that choice. The site does not take payments or collect payment card details.
How we use information
We use enquiry details to respond, discuss products or cooperation, prepare requested information and keep appropriate business records. We use technical information to deliver the site, remember your selected language, prevent abuse and maintain security.
We do not use an enquiry to subscribe you automatically to a marketing newsletter. If we later introduce separate marketing subscriptions or non-essential analytics, we will explain those practices and update this policy.
Service providers and disclosures
Authorized Reliiife staff may access enquiries as needed. We use service providers for website hosting, business email and form security. They may process information on our behalf to provide those services. We may also disclose information to professional advisers or authorities when reasonably necessary or required by law.
The contact form uses Cloudflare Turnstile to distinguish human visitors from automated submissions. Cloudflare may process browser and device signals for this security function. The form fields and message are submitted to Reliiife, not to the Turnstile widget. See our Cookie Policy for related details.
This website also loads fonts from Google Fonts, so Google may receive technical request information such as your IP address and browser details when a page is displayed.
International processing
Because our website, email and business activities serve international markets, information may be processed or accessed outside Hong Kong by our service providers or in connection with a business enquiry. We take reasonable steps to protect information when it is handled across borders.
Retention and security
We keep enquiries and correspondence for as long as reasonably needed to answer the request, manage a business relationship, maintain records or meet legal obligations. We delete or anonymize information when it is no longer needed for those purposes. Server and security records are kept according to operational and provider needs.
We use reasonable technical and organizational measures to protect information. No online transmission or storage system can be guaranteed completely secure.
Your choices and rights
You may ask us to provide access to, correct or delete information about you, subject to applicable law and legitimate recordkeeping needs. You may also object to or withdraw consent for processing where that right applies. Send a request to sales@reliiife.com; we may need to verify your identity before acting.
You can change your language at any time using the website selector and manage cookies through your browser. Our Cookie Policy explains the available controls.
Changes to this policy
We may update this policy as the website, services or applicable requirements change. The latest version will appear here with a revised update date. Material changes will be explained on the website where appropriate.